Refund policy

For help with an order, email hclwr9@gmail.com with your order number, the item involved and a description of the issue. Please contact Mvurra before sending anything back. Return instructions depend on the product; a contact address or the address on a parcel is not automatically a return address.

Made-to-order products

Items identified as made to order are produced for your purchase. This includes our original printed crewneck, candle, mug and blankets. We do not offer voluntary returns or exchanges because of a change of mind or an incorrectly selected size or color. Please review the measurements and product details before ordering. This does not affect rights that apply to faulty or incorrectly described goods.

If a made-to-order item arrives damaged or has a manufacturing fault, report it promptly and within 30 calendar days of delivery, with clear photographs. We will review the issue and arrange an appropriate replacement or refund where warranted. Please keep the item and packaging while the issue is reviewed; do not return it unless instructed.

Ready-made clothing

For eligible ready-made clothing delivered to a US address, request a return within 7 calendar days after delivery of all ready-made items in the order. The clothing must be unworn, with its original tags and clear garment packaging bearing the SKU label.

We will provide return authorization and instructions. Ship the return within 7 calendar days of the return authorization date and include the authorization number. Keep your shipping receipt and tracking information.

Return postage for a change-of-mind return is your responsibility. If an item is damaged, faulty or incorrect, contact us for the appropriate instructions before buying return postage. Direct exchanges are not offered.

Refunds

We will tell you the outcome after reviewing the issue or inspecting an authorized return. An approved item refund is based on the amount you paid for that item, after any discounts, and is issued to the original payment method where supported. The time for a credit to appear depends on the payment provider or bank. We do not promise a fixed bank-posting date or deduct an undisclosed outbound shipping fee from an item sold with shipping included.

Cancellations and other order problems

Contact us as soon as possible to request cancellation or a correction. A request is not a confirmed cancellation, and changes may not be possible once processing or production has begun. For unshipped orders affected by a delay, see our Shipping Policy.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.