Check an existing order, find your shipment details or get help from Mvurra.
Check your order status
Open your Mvurra order confirmation or shipping email and follow its order-status or tracking link. The order-status page shows the information available for that order. To protect your information, you may be asked to sign in or verify your contact details and order number.
Track a shipment
When tracking has been added, use the shipment’s tracking link to view the available carrier updates. A tracking number may appear before the carrier has scanned the parcel. For an order sent in separate packages, check each shipment’s details.
Missing a confirmation email?
Check your spam or junk folder and search for Mvurra. Confirm that you are checking the email address used at checkout. If you still cannot find the message, email hclwr9@gmail.com or use our Contact page.
Include the name and email used for the purchase, the approximate purchase date and any order or confirmation number you have. Please do not send payment card details, passwords or sign-in codes. We will use the information to locate the order and confirm the next steps.
Delivery, damage or return questions
For a missing delivery, an incorrect item or damage, include your order number and a description of the problem. Clear photographs help us review an item issue. Please request a return through Mvurra before shipping anything back; the correct instructions depend on the product.
See our Shipping Policy, Returns and Refunds Policy and Shopping Guide for more information.